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| Step 1: |
You contact a consultant of our support team who determines with you the nature of your problem and if the use of GoToAssist is needed to solve the problem. |
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| Step 2: |
If this use is required, the consultant provides you with a unique connection code to connect yourself to this page. Enter the code in the field below and click the Continue button to initiate the screen-sharing session. |
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Step 3: |
You are prompted to download a small virus-free plug-in. |
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| Step 4: |
With your permission, your support representative can view your screen and share control of your mouse and keyboard. |
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| Step 5: |
You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time. |
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